WFG EI

Effective and Ethical Communication with Seniors


Course Title: Effective and Ethical Communication with Seniors
Details: This course brings the discussion of ethics down to the practical level of direct interaction with and service to your senior client. It raises issues of ethical communication so that you can consider what thoughts and actions you might take to bring your professional behaviour in line with the ethical ideal.

Communicating ethically will help you build rapport and trust with your senior client that will result in referrals and long-standing business relationships. Conducting yourself ethically is good for you, your client, and your business.

The information covers:
Chapter 1: Self-awareness as a Professional Tool: the fundamental issues of personal values, beliefs, and intentions regarding your professional life
Chapter 2: Get to Know the Senior's World: the two developmental taks of aging and the importance of relationship marketing to seniors
Chapter 3: How Change Affects Your Senior Client: the three stages of transition that accompany change and the impact of stress on decision-making
Chapter 4: The Power of Questions: how to structure questions to gather the most helpful information
Chapter 5: Building Rapport with your Senior Client: strategies to help you connect with your client
Chapter 6: Assessing Your Senior Client's Needs: a needs assessment tool to help your client set clear and useful goals
Chapter 7: Facilitating Effective Group Communication: a model to help people in groups communicate clearly
Chapter 8: Planning Successful Meetings with Your Senior Client: how to plan meetings that foster rapport, trust, and productivity.

This is an in-depth course that will be have a lasting impact on those who work, or plan to work with, the seniors market.
Format: Downloadable PDF plus online exam
No. of Pages: 103
Cost (PDF option): Course and exam @ $95.96 add_to_cart.gif
Cost (Book option): Course and exam @ $95.96 + S/H add_to_cart.gif
BC CE Credits: 10.0 hours
Alberta CE Credits: 10.0 hours - Life
10.0 hours - A&S
SK CE Credits: 10.0 hours
MB CE Credits: 10.0 hours
ON CE Credits: 10.0 hours
QC CE Credits: 0 hour
CFP™ 10.0 verifiable

Shipping and Tax are extra.
* non-verifiable, verifiable: see CFP™ Continuing Education Guidelines at www.cfp-ca.org


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